Customer Center

    FAQ

    Get quick answers to
    common questions.
    Most of our products are available on Naver Shopping and Coupang.
    For special products or bulk purchases, please contact us for assistance.
    The shelf life is approximately one year at room temperature before opening.
    After opening, we recommend consuming them within 3 to 6 months when stored in the refrigerator.
    Refrigeration is essential after opening. Using clean utensils will help maintain freshness for a longer period.
    We use domestically sourced grains and natural ingredients, with minimal synthetic additives.
    Please check the product label for detailed ingredient information.
    Some products may contain soybeans, wheat, or nuts.
    If you have allergies, please be sure to check the label. Feel free to contact us if you have questions.
    Orders from Naver Shopping and Coupang are usually delivered within 1 to 3 days, though this may vary by region.
    You can exchange or return products within 7 days of receipt if they are unopened.
    For detailed instructions, please check our returns page or contact us.
    Yes, it is. Please let us know the required quantity and conditions, and we will guide you.
    Our products are available through some international online stores and local importers.
    Please contact us for details on availability in your country.
    Some products are available as gift sets, and you may have the option to choose gift wrapping.
    Most of our products are MSG-free. The presence of any additives will be clearly stated on the product label.
    Yes, you can. For a deeper flavor, you can stir-fry or age them slightly to enhance the taste.
    Be sure to close the lid tightly and store the product in the refrigerator away from other foods to prevent odor absorption.
    Some of our products are made without animal-based ingredients and are suitable for vegan consumption.
    Please check individual product labels for confirmation.
    It varies by product, but we also offer low-sodium options.
    Please refer to the product label for specific information.
    Our website’s recipe section offers product recommendations and tips for various dishes.
    Most are safe, but please adjust the amount of spicy products to your child’s age.
    For your safety, we recommend consuming products by their expiration date.
    You can find event news on our website’s events page, as well as on Naver Shopping and Coupang.
    You can easily contact our customer service center or use our inquiry form for any questions you have about our products.